Below is a breakdown of what tier levels are allowed to cancel entries on HotStreak
Bronze - Not allowed to cancel any entries
Silver, Gold, Platinum and Diamond - These tier levels ARE allowed to cancel entries under the following conditions:
There’s a 5-minute cancellation window during which you can cancel any pregame entry (assuming none of the games have started) - just click on “cancel” on the entry screen. Beyond that, we don’t offer entry cancellations, as lines move throughout the day.
In-Play entries are not cancellable.
You can only cancel your most recently placed entry.
Please Note: If you cancel too many entries, we have implemented a threshold where if you go over a certain percentage of cancellations, you will no longer be able to cancel any entries.