How long do withdrawals take?
We process withdrawals every business day. Once we process a withdrawal it can take several days for your bank or credit card company to reflect this in your account. We have no control over banks and in certain circumstances (i.e. your bank is slow, it’s a weekend, bank holidays, etc.) withdrawals can take up to 1-3 business days.
Can you withdraw deposits/bonus money?
You are not allowed to immediately withdraw deposits on HotStreak without a 1x play through. If you receive a deposit match, you'll end up with some bonus money. Bonus money is playable - you can use it to create entries - but it's not withdrawable. Any winnings from such entries will be immediately playable and/or withdrawable.
In other words, there's a 1x play through requirement on bonus funds as well as deposits.
I tried to deposit or withdraw, but I got an error message about a "pending payout request"
You can only have one active withdrawal request at a time. If you'd like to withdraw additional funds, simply cancel your initial withdrawal and then submit another one for the combined amount.
You are unable to deposit while you have an active withdrawal request. If you'd like to add funds to your HotStreak account, simply cancel your withdrawal request and those funds will credit back to your HotStreak account.